Delivery & returns
Shipping & Returns
Free UK delivery on orders over £50, same-day dispatch on orders placed before 3pm, and 30 days to change your mind.
Delivery options
| Service | Estimated delivery | Cost |
|---|---|---|
| Royal Mail Tracked 48 — standard | 2–3 working days after dispatch | £3.95 |
| Royal Mail Tracked 48 — orders over £50 | 2–3 working days after dispatch | Free |
| Royal Mail Tracked 24 — express | 1–2 working days after dispatch | £5.95 |
| Next Working Day Delivery (12pm Cut Off) | Next working day when ordered before 12pm, Monday to Friday | £9.95 |
- Dispatch
- Same day for orders placed before 3pm, Monday to Friday. Orders placed after 3pm, at weekends or on bank holidays are dispatched the next working day.
- Tracking
- Emailed as soon as your parcel is collected
- Where we ship
- United Kingdom only at present
- Packaging
- Plastic-free, recyclable outer; bottles boxed and cushioned
Delivery estimates are working days and start from dispatch, not from when you order. We are not responsible for delays caused by the postal service, customs or other circumstances outside our control, though we will always help you chase a parcel.
Returns
You have 30 days from delivery to return any fragrance for a full refund, even if you have opened or used it. This is longer than the law requires, and it is in addition to your statutory rights.
Please note that the return shipping cost is the responsibility of the customer.
What we can accept
- Full-size bottles and 5ml testers, whether opened or unopened, used or unused.
- Items returned within 30 days of the delivery date.
What we cannot accept
- Items returned more than 30 days after delivery, unless they are faulty.
How to return something
- Email us with your order number and which items you are returning.
- We will confirm the return address and send you the details in writing.
- Post the item back to us. Please note that the return shipping cost is the responsibility of the customer.
- We refund within 14 days of receiving the item, to the original payment method.
We recommend a tracked service — until a parcel reaches us it is still your responsibility.
Wrong or missing items
Contact us and we will resolve it at our cost. We do not ask you to pay to correct our mistake.
If anything here is unclear, ask us — we would rather answer first than process a return later.